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cancellation policy

What is your cancellation policy for your Training courses?

The cancellation can be from the Customer meaning “you” or ourselves “TAM Training”.

Tam Training Cancellation

We have a promise that we will NOT cancel any of our scheduled courses. If however the course is cancelled due to uncontrollable events, such as tube strikes or an act of GOD we promise every customer a full refund or discounted price course transfer that’s suits their schedule.

Customer Cancellation

TAM Training has the most flexible cancellation policy in the whole industry. You will not see a Training company that caters for customer cancellations. We do not charge you unfair cancellation fees due to no fault of your own or due to unforeseen circumstances that you cannot attend the Training course.

You can cancel by phone or email or even in person should you wish too. The policy is:

You give us 3 days or more notice of not being able to attend before course start date we shall REFUND 100% of the fees paid or full deposit will be refunded no questions asked. Yes that’s just 3 days. Most companies will not refund you a single penny if your cancellation notice period is not 7 days before the course is scheduled.

You give us 2 day’s notice of not being able to attend before course start date: 50% cancellation fee will be charged OR re-book yourself on alternative date and no cancellation fee will be applied. No other training company as far as we know offers this option.

You give us 1 day’s notice of not being to attend before course start date: 80% cancellation fee will be applied or re-book yourself on alternative date, no cancellation fee will be applied. Again no other training company offers this much flexibility.

No notice given – fail to attend on day of course 100% cancellation charge will be levied. Should non-attendance be due to an unforeseen emergency, and adequate evidence is supplied, TAM Training will endeavor to show discretion and offer alternative course dates or even full refund.

Note: A minimum of £100 is take to book any Training course with TAM Training OR if the total cost of the course is less than £100 then full payment has to be made prior to the course.

Payments can be made in person, or by telephone or by bank transfer.